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January 18 2014

The Complete Guide to LinkedIn Etiquette
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LinkedIn has developed a killer resource of 225 million users, one you absolutely should take advantage of when it comes to your career. But you'll have to navigate LinkedIn's potentially tricky tools and settings while you're at it. Not to mention take care to maintain proper etiquette at all times. That's a lot of pressure.

Chances are, if you do use LinkedIn, you're approaching the network from a job seeker's perspective — if not now, then in the future. Or maybe you're a recruiter or a PR representative looking to network and pitch via LinkedIn

More about Linkedin, Social Media, Features, Etiquette, and Marketing

November 21 2013

Persona Wants to Protect Your Online Reputation
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Facebook meltdowns and celebrity Twitter feuds are entertaining from the outside, but they're much less amusing when your own career is at stake.

A new reputation-management tool called Persona wants to prevent your next social media gaffe. The service monitors your Twitter, Facebook and Google+ accounts and sends you an email or SMS alert when it identifies potentially offensive material

"You've got all these people who are now empowered with technology and networks that didn't exist several years ago," Persona founder Lee Sherman tells Mashable"[For] many people, common sense flies out the window when they're having fun." Read more...

More about Content, Social Media, Features, Etiquette, and Apps Software
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November 20 2013

88% of People Disapprove of Walking While Texting
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The tech world is a complicated place. You have an inbox full of unread mail, an iPhone buzzing with push notifications and a Netflix queue brimming with unwatched episodes of Orange Is The New Black. No wonder you've been phubbing (that's short for "phone-snubbing") your friends lately.

But the rules of social etiquette are starting to catch up with technology. A survey of 100 smartphone users by eBay Deals found that 73% of people disapproved of playing mobile games at work (sayonara, Candy Crush), 89% wouldn't dream of talking on the phone during a movie, and 94% were adamant that texting while driving is a big no-no Read more...

More about Mobile, Features, Smartphones, Infographic, and Etiquette

August 04 2013

14 Dos and Don'ts to Being a Good Facebook Friend
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Friendship comes with a set of rules. It's practically required to treat your friend to a fun night out after her bad breakup, "lend" her a few bucks without expecting anything in return and alert her when she has spinach in her teeth.

IRL friendships are a lot of work, but Facebook friendships might be even more

There are guidelines when it comes to friendship on Facebook. If this were still 2007 and the word didn't feel horribly outdated, we'd call it "netiquette." For example, you should never ask about a messy breakup on someone's public Facebook Wall, but if he wants to vent to you via Facebook Chat, you'd better be there. Read more...

More about Facebook, List, Social Media, Features, and Etiquette

August 22 2012

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November 12 2011

Smartphone Etiquette for the Classic Dinner Date [Infographic]

Date night is coming up, so it’s the perfect time to brush up on your mobile phone etiquette. Here’s a comprehensive infographic packed with helpful hints, just in time for Saturday night.

Rather than simply overwhelm you with tons of unfocused tips, man-about-town and Forbes contributor Michael T. Mathews concentrates on social media and smartphone etiquette for the classic dinner date, including activities before, during and after the encounter.

To gather this treasure trove, he interviewed social media marketers in New York City, combined those tips with his own experience, and tossed in a dash of common sense, resulting in an infographic that rings true to us.

Of course, we’re sure Mashable readers — all of whom are socially adept, refined, civilized and good-looking — won’t need this list, but it could certainly be handy for those friends and acquaintances of yours who are not quite so well-versed in the rules of the genteel. Feel free to pass this along to those unfortunate souls.

In the meantime, we’d like to hear from you: Do you have additional tips to add to Mike’s list? What’s the worst breach of smartphone and social media etiquette you’ve ever seen on a dinner date?


Special thanks to Mike Matthews (Twitter: @MobileMatthews) and Forbes for this infographic.

More About: etiquette, infographics, smartphones


September 07 2011

Keep Your Online Friends in Line With Social Media Citations


We all have friends or friends of friends in our social networks who just don’t know the rules. Now there’s a way to gently educate them and bolster your self-regard at the same time.

A company called Knock Knock is offering Social Media Citations, modeled off the ones cops distribute in real life. The citations include social media faux pas such as “poking,” ”’Liking’ your own status,” “lurking” and “oversharing.”

For $4.50, you can get a pack of 50 note pad style citations. Interestingly, there’s no online version so it’s unclear how you’re supposed to give them out. (Snail mail? Leave them on a colleague’s desk?)

Of course, social media etiquette is still a work in progress. But if you want to single out those egregious offenders — like the FarmVille addict or friend who posts inspirational quotes on a daily basis — these might do the trick.


[Via All Things D]

More About: etiquette, facebook, Social Media

For more Social Media coverage:


July 13 2011

The Entrepreneur’s Guide to Coffee Shop Etiquette


This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.

In their early stages, when dedicated office space is unrealistic, unnecessary or too expensive, small businesses and startups tend to frequent coffee shops for their working and meeting needs. It’s nice to get away from the home desk, and a nice café can be just the spot for sparking creativity. But with the increasing amount of coffeehouse commuters, the guidelines for what’s appropriate and what’s just downright obnoxious can be a bit foggy.

Mashable interviewed three coffee shop vets and four coffee-toting, WiFi-using professionals about their best practices for entrepreneurs hoping to mind their Ps and Qs while working from their local café. Meet our group of esteemed panelists:

Read on for our experts’ top tips for keeping your coffee shop usage at a kosher level.


How Much Should I Buy?


Short Answer: Buy something.

With air conditioning, free Wi-Fi, comfy couches, potpourried restrooms and the smell of espresso in the air, a coffee shop can seem like an answered prayer for the bootstrapping entrepreneur. Gratuitous amenities, though, should be appreciated in the form of making purchases and leaving tips for the baristas. The big question, though, is how much should an entrepreneur shell out in return?

Isaf, Pelsinger, Phillips and Dustman all told Mashable that one drink per 2-3 hours seems to be the sweet spot. And four hours seems to be the tipping point — if the shop is full and you haven’t bought anything in about four hours, you should give up your seat to paying customers, say Dunning and Dustman.

Phillips also notes that if you’re camping out at the coffee shop during lunch time, it’s a good idea to eat lunch there.

If your bladder just can’t handle a drink every two hours, Shipley says you can make up for it by tipping well:

“We always make sure to buy drinks, I usually only get two a day, and I’ll often get something to eat. For me, the biggest thing is to tip — I tip very heavily on every transaction, so the baristas are getting paid. This helps the café owners, too, since they obviously have happier and better-paid baristas. And it makes the whole environment very friendly, as the baristas pretty quickly learn to love me and my monsters. (Also, don’t tell anyone, but they’ll start our drinks early when they see us in line.)”

“If you can sit around our shop for eight hours and not be tempted to drink or eat anything, we’re probably not doing it right,” Kasperowicz adds.


How Long Can I Stay?


Short Answer: All day, if you’d like, but get your tail out of there when the café closes.

All of the coffee shop employees we interviewed agreed that they love having customers around. “I’d much rather have someone in my store than have an empty café, even if its the same person the whole day,” says Dunning.

So, if you’ve got work to do, and the store has enough space to accommodate you, be their guest. Shipley recommends establishing yourself as a regular, though, before you camp out all day. “At a new place, I’ll generally only work there a couple hours until they know me,” he says.

In Dustman’s book, eight hours is pushing it, especially if you’re freeloading. If you’re expecting to have a long day, show the baristas some courtesy by letting them know.

But by no means should you ever outstay your welcome. “Past closing time is too long,” says Kasperowicz. “Seriously, there’s no real reason for us to mind you camping out all day, but when the we’re trying to close up shop, it helps tremendously to not have to spend time getting people to leave.”


Can I Take Business Calls?


Short Answer: It’s most polite to take calls outside, but short, quiet conversations are permissible.

Whether via a cell phone or Skype, business calls are going to happen. Phillips, Shipley and Pelsinger maintain that you should almost always go outside to take business calls out of courtesy for the other café guests. But the two factors that get in the way, says Pelsinger, are talking on Skype and winter. “I try to stay within the halo of the Wi-Fi just outside the café, so that I can still Skype on my iPhone,” he says. “As for winter… sorry, bring a jacket and don’t disturb the rest of the patrons of the coffee shop.”

If you’re going to take calls indoors, though, the rest of our interviewees stress: don’t shout. Dunning elaborates:

“You’re looking for that sweet spot, of being in a café that’s busy enough where most people won’t notice, but not too busy that everyone around you can hear your conversation. My general rule as a manager was phone calls of any type were good to go until they were disturbing the other customers. But use headphones. Those conversations are twice as disturbing to other people with another voice coming through your tiny computer/phone speakers.”

Kasperowicz offers up a handy tip: “Do take into account, however, whether the shop has too much background noise to effectively communicate over the phone. We might not mind the sound of your voice, but the person you’re on the phone with might not be able to hear you over coffee grinders, steam wands and music.”

Dustman adds, “We would prefer that people not Skype video because those conversations tend to get a bit more involved and eat up bigger chunks of Wi-Fi bandwidth at the same time.”


Is It Ever Okay To Turn My Computer’s Sound On?


Short Answer: Sound = never appropriate. Use your headphones, n00b.

All of our interviewees agreed that you should never use your computer’s sound without having headphones hooked in.

The only exception? “If you’re meeting with multiple people and desperately need them to hear something, it’s not the end of the world, as long as you’re not blasting it,” says Kasperowicz. And even then, it should be a really short sound clip, says Shipley. “I’ll only rarely do, say, a four-second sound clip if I want to show it to someone. And even then I’ll cup my [MacBook] Air’s speakers so I don’t bug people around me.”

In the end, you don’t want to look like a loser, right? Isaf explains, “Everyone just laughs at that person who is holding their laptop up to his ear trying to hear someone on Skype. Use headphones for other people’s sanity and your own dignity.”


What If I Need Extra Seats for My Belongings?


Short Answer: You only get one seat. Put your stuff on the floor.

Okay, we get it — you shelled out for that limited edition laptop bag, and the thought of putting it in the floor makes you feel a bit queasy. First off, if you’re camping out in cafés, but buying top-notch computer accessories, perhaps you should re-evaluate your spending habits. Secondly, get over it. People are more valuable than your laptop bag. Put it on the floor.

Besides the fact that it’s common courtesy, Pelsinger also explains why it may be better for your pocketbook: “In the big picture, using more than one seat and crowding out paying customers is a bad idea. It’ll raise prices in the long term, and likely inspire greater crackdowns on the availability of Wi-Fi, outlets, etc.” He adds, “I also think it kills the sort of café-culture that likely draws most people to do work there in the first place.”

And what if people aren’t around? Is it okay to occupy more than one seat? Shipley can clarify that for you:

“It’s not even okay to set your bag on a chair with the ‘I’ll move it if someone looks at me’ thought, because you discourage people from even approaching the spot. We make sure all our stuff is at our feet, or on our chair in front of us if we’re working standing up at the counter, which we started doing this year. We make darn sure not to even encroach on the spaces around us — like, keep our cups and napkins well ‘on our side,’ so that the places around us look inviting. And we tend to bus dishes for anyone who forgets, just so it doesn’t even appear that we’re staking out an entire table or counter.”


Is It Kosher To Ask Others To Watch My Stuff?


Short Answer: Certainly! They’ll watch your stuff, and you can watch theirs when they need it.

Dunning explains that watching your neighbor’s belongings is “an unspoken rule of coffee shop etiquette.” He continues, “We’re not the airport — it’s perfectly okay to keep an eye on someone’s stuff while they use the restroom or step outside to make a phone call (so they don’t disturb the other guests!). If no one else is in the café, ask the staff. The last thing you’d want is your stuff to disappear because you went to the restroom while the staff wasn’t aware and someone just walks in and walks out with your stuff.”

Kasperowicz warns, though, “You can’t expect them to devote a huge amount of their attention or energy to the task.” So, keep your requests within reason.


Are Group Meetings Welcome?


Short Answer: It depends on how many people the space can accommodate, but four is the magic number.

If you’ve spent enough time in the coffee shop at hand, you probably have a feel for how many people it can handle and when the busy hours are. If you’re planning on setting up a group meeting, consult the baristas or call ahead to see if there’s enough space for the time and date you have in mind.

In group situations, make sure to keep the noise level down and purchase drinks or food. Pelsinger suggests, “As a rule though, if you’re with a group of 10 and you are making more noise and causing greater distraction than five groups of two people, try to rein it in a little.”

Dunning and Dustman agree that four people seems to be the tipping point. “Four people can be handled pretty smoothly, both for the lack of table rearrangement and maintenance of reasonable noise levels,” says Dustman. “You can also pull a couple tables for four together to have a meeting for up to around eight people without too much trouble. We would just ask that everyone buy something and help out by putting the tables and chairs back where you found them.”


What Can I Do on the Wi-Fi?


Short Answer: Be considerate, and keep to the basics of browsing the web and checking email.

Be grateful that your local coffee shop offers free Wi-Fi, and show it by limiting the amount of bandwidth you’re using. Dunning puts it very nicely:

“This is impossible for the staff to control, so we depend on everyone to police themselves. But really, we should respect each other and keep coffee shop activities to the basics of browsing the web, email, etc. Uploading or downloading large files, using BitTorrent, or online gaming are not appropriate uses of free coffee shop Wi-Fi.”

Pelsinger adds that continued abuse could lead to more coffee shops cracking down: “Just think about where that’s going in the long term. More and more coffeeshops are limiting access, and to the extent it’s completely wide open, use it responsibly. This means you don’t need to spend the entire time downloading enormous files while simultaneously streaming video and Skyping. As a caveat, if you’ve got your own MiFi card, you can use as much bandwidth as you like.”

Here’s a general rule of thumb offered up by Kasperowicz: “If it’s taking up enough bandwidth that you notice your own Internet crawling at a snail’s pace, that might be too much. However, I think most shops with free Wi-Fi have a decent enough connection to avoid this, and I’ve never noticed it to be a problem.”


Final Tips


We asked each of our entrepreneurs and coffee shop vets to give some final tips of advice for others hoping to master the coffee-shop-as-office lifestyle. Isaf says that in most cases, the trick is to follow the Golden Rule: “Don’t be ‘that guy.’ Everyone knows who ‘that guy’ is … don’t be him.” Here’s a bit of insight to exactly what that means:

  • Don’t bring your own food.” — Phillips
  • “Enjoy the space provided for common usage, but don’t freeload. It sucks for everyone and will mean losing access in the future.” — Isaf
  • “Try not to have anything super offensive up on your screen — think of that as equivalent to cursing loudly throughout the coffee shop.” — Pelsinger
  • “The staff works hard making your drink, getting your food, cleaning up after you and even keeping the Wi-Fi up. Remember to tip. I suggest using the same percentages as at a casual dining restaurant.” — Dustman
  • “Don’t be afraid to ask questions. Baristas know a lot about their shops and will be happy to tell you, for example, when the best time to bring in a large group or the most power-outlet-adjacent location is. Finally, this is probably very obvious and applies far beyond coffee shops, but as long as you pay a small amount of attention to the people around you (both employees and fellow guests), you’ll be fine. A little empathy goes a long way.” — Kasperowicz
  • “It’s so very not cool to not bus your own dishes if there’s a visible bus tub. Sure, eventually the café employees will get around to it, but in the meantime you’ve just left the rest of us staring at your garbage, and you’ve messed up your spot so it can’t be filled by someone else immediately. That’s just rude.” — Shipley
  • “Frequently, power outlets are at a premium in cafés. Just as you shouldn’t hog all the prime seating locations when the store is busy, you shouldn’t hog the power outlets. Belkin makes a fantastic small, easy-to-stick-in-a-computer-bag power strip that has three outlets and two USB slots. There have been several times when I’ve been out either at the airport or the cafe and have been a hero for everyone there because I had that power strip. Great way to make some friends!” — Dunning
  • Image courtesy of Flickr, Nishanth Jois, Kevin O’Mara, PARADISIACA, clintw, CarbonNYC

    More About: Coffee shop, etiquette, small business

    For more Startups coverage:


July 12 2011

4 Reasons Why Email Overload Is Your Own Fault [OPINION]


This post reflects the opinions of the author and not necessarily those of Mashable as a publication.

Nick Mehta is CEO at LiveOffice, where he is an innovator in the cloud-based archiving and search space. You can see the latest company news here and read his blog at blog.liveoffice.com.

Have you heard the one about email being dead? Every month, a new pundit breathlessly pontificates about the evils of email.

“Too many people email me.”

“Too many people copy me on things.”

“I’m tired of constantly checking email.”

Some even go on email strike. Each time, the author points to the latest technology (instant messaging, Groove, SMS, Google Wave, SharePoint, social media, Yammer) as the antidote for our poisonous email addiction.

Email is a symptom of modern information culture. Whereas hierarchy, structure and bureaucracy used to work as a filter that shielded us from the horrors of overload, today’s email is the great democratizer. If you have a brilliant suggestion or an idle complaint, the distance between your idea and a company CEO is the space between the “From” and the “To” fields.

So why all the haters?

I contend that the problems we have with email aren’t about the technology at all — they are about us. So we’d better own up to our core issues, because they’ll follow us no matter which communication medium we use.


1. Loneliness


It’s Saturday morning in your neighborhood, and you’re in line at Starbucks with your family. Why are you checking email on your iPhone?

As much as emails can be annoying, they do make us feel important. Someone wants to talk to us. Remember the Peanuts specials when Charlie Brown would go to his mailbox every day to see if someone sent him a letter?


2. Vanity


Although we’ve all been faced with colleagues who use the “CC” option far too often, are we blameless ourselves?

Perhaps we just want to demonstrate that we’re actually getting things done, or that we are indeed in the know about what’s going on. Whatever the reason, do we consider the effect our message will have on the recipients before thoughtlessly adding to the CC line?


3. Paranoia


And then there’s paranoia.

“I don’t want to be left out.”

“Why was I not copied on that email that I should have known about?”

This aversion to missing out on conversations others are having reinforces our CC addiction.


4. False Productivity


Often, email can be a mindless activity. Answering it gives you quick gratification.

Writing back to people with “thanks” and “great job” is much easier than creating something original from scratch. It’s a way to “get things done” without actually doing anything. This false productivity can be consuming and drain time away from things that actually matter.


Striving for a World With Less Email


We wanted a world of open communication, and we got it. The problem is that openness cuts both ways.

Regardless of the technology, we can address these issues by retraining ourselves and engaging in some serious self-discipline. There are many schools of thought on how to do it and even a grassroots movement that follows TED curator Chris Anderson’s Email Charter.

This is something I consciously work on every day and emphasize in my company. Getting communications right as a society is very simple, and it starts with me as the sender.

“Email unto others as you would have them email unto you.” Or something like that.

Image courtesy of Flickr, Carbon NYC.

More About: email, email management, etiquette, how to, Opinion

For more Social Media coverage:


December 17 2010

The Holiday Survival Guide for Social Media Professionals


Anthony Rotolo is a professor at the Syracuse University School of Information Studies and cofounder of enormo.us, a storytelling company that specializes in social media, animation and interactive design. This post was co-authored with Dabney Porte, who is a life coach, social media consultant and international speaker. She is the host of the Twitter chat #smmanners where she educates her following on social media manners.

As self-identified social media addicts, we recognize that not everyone shares our passion for tweeting, posting and checking in. We value these activities because they help us stay informed, share our work with others and build networks of meaningful relationships. But with the holiday season upon us, many will be reconnecting with family and friends who do not use social media in the same way. We can’t help but wonder if some of our loved ones might consider our connected lifestyles to be strange, or worse, rude.

Some family members who have not connected with us through social media may be less familiar with the work and interests we share with our online communities. Even our longtime friends may embrace us as who we’ve always been rather than the person we’ve become since our last holiday together. This disconnect can leave us searching for conversation starters at holiday parties or looking like a Grinch as we take refuge behind our iPhones.

Meanwhile, as we spend time with those we love, we may find ourselves missing some of the people who have become part of our lives via Twitter, Facebook and Tumblr. These friends know us as we are today; they are like-minded and share our most current passions.

The desire to remain in contact with our social networks may seem like technology addiction to some, or even a signal that our offline relationships have become less important. However, this view overlooks that both online and offline relationships are formed based on mutual respect and common interests. Social media allows online connections to develop into very real friendships, and it is only natural that we would miss these distant friends during the holidays.

But going home for the holidays doesn’t have to be about distancing from one set of relationships while celebrating with another. It is possible to balance these aspects of our lives during this time. Whether you’re a community manager, blogger or a fellow social media addict, here are a few suggestions to help you survive the season.


1. Reintroduce Yourself


Some of your family and friends may not know what you’ve been up to or understand how and why you connect online, but that doesn’t mean they won’t be interested in learning more. You should feel free to express the most current you, which includes your passion for social media. You will find that you have much more to share when you are true to yourself and speak confidently about your interests in the same way you do online.


2. Talk About Your Online Friends


There is no reason to shy away from mentioning your social media friends during holiday conversation. Non-users may return curious looks the first time you reference someone you know on Twitter, but acting like your social network is the online equivalent of the Island of Misfit Toys will only reinforce their skepticism. You understand the value of your network. Allow yourself to acknowledge it.


3. Your Phone Is Not a Shield


It is important to remember that social media is not the only place for relationship building. Our family and friends require the same attention. Although we are used to multitasking between in-person and online conversations, and we usually forgive each other for this, your phone can become a barrier between you and your loved ones during the holidays. Instead of trying to convince your family that using your phone at the table isn’t rude (of course it is), look up and show them you’re interested.


4. Schedule Social Media Breaks


Instead of tweeting with one hand while decorating the tree with the other, plan to check in with your social networks during down times. Step out of the room for a few minutes while you reply to messages, or allow interested family members to have a look at the post you’re reading.

To make your social media breaks more efficient, try creating Twitter lists of the people you don’t want to miss during the holidays, or make a folder in your Google Reader for only your favorite blogs (the rest will be waiting for you when you get back to work). This will allow you to quickly review posts before you re-enter the party, keeping you present and available to the people around you.


5. It’s OK to Have a Silent Night


Holidays are both joyous and hectic. You can allow yourself the freedom to tweet less! And please, no selling. If you’re a community manager, avoid scheduling automatic tweets. Aside from being impersonal, you’ll sound like old Mr. Potter talking business when you should be exchanging gifts or sharing a holiday meal.

Apply the same approach to e-mail and other work-related connectivity. Many of us, especially social media community managers, have gotten used to an “always on” approach to our jobs. Unless you work for Ebenezer Scrooge, use this time to relax and disconnect a bit. If not, one e-mail will lead to the next until you’ve missed out on holiday memories.


6. Share Your Holiday With Everyone You Care About


You’ve built your network by being your authentic self. If you choose to be online at all during the holidays, don’t hesitate to share special moments with your social networks. Take the opportunity to tell your online friends what they mean to you, and feel free to blog about your favorite traditions or post a few Instagram pics from your party. This will extend your holiday celebration to include your social media family.

These are just a few suggestions to make the holidays a time for embracing family and friends while remaining connected to the information, inspiration and support you value from your social networks.

We’d like to hear your survival ideas, and we wish you a very happy holiday season!


More Social Media Resources from Mashable:


- Why More Health Experts Are Embracing the Social Web
- For Restaurants, Social Media Is About More Than Just Marketing
- HOW TO: Back Up Your Tumblr Blog
- 4 Effective Tools for Monitoring Your Child’s Online Safety
- 5 Crafty Tricks for Creating Killer Photo Memes


Reviews: Facebook, Google Reader, Tumblr, Twitter

More About: etiquette, facebook, Holidays, social media, twitter

For more Social Media coverage:


February 25 2010

It’s Wrong to Friend Your Boss on Facebook [SURVEY]

According to a survey conducted by Liberty Mutual’s Responsibility Project, 56% of Americans think it’s “irresponsible” to friend your boss on Facebook, while 62% of bosses agree it’s wrong to friend an employee.

Reuters reports on other interesting results from the survey, including that 73% think it’s not OK to check Facebook at work, but 66% say checking personal e-mail is fine. Tweeting while at work is considered irresponsible for 72% of respondents, and watching online videos is wrong for 79%.

Other findings from the study include a fairly even split on whether companies are ethically in the clear when using social media profiles to assess job candidates: 52% think it’s appropriate with 48% dissenting. In the relationships department, a full 60% think it’s perfectly fine to unfriend an ex after a breakup. And despite the complexity of most of the social responsibility responses, one particular practice draws the ire of a majority 75% of respondents, who feel that it’s “egotistical and a waste of time” to build a Facebook profile for a pet.

The biggest caveat with these study results is the sample size: the project only polled 1,000 people. Nevertheless, it uncovers some interesting issues at the intersection of social media and the workplace that will likely become more, not less, thorny in the future.

What do you think: Is it OK to friend your boss or your employees on Facebook? In what contexts does it become more or less appropriate to do so?

Tags: etiquette, facebook, jobs, netiquette, pets, social media, surveys, work, workplace


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